Privacy Policy

Effective Date: August 15, 2025
Applies To: www.nationalcivilsociety.org

This Privacy Policy applies to all users, applicants, members, employees, and visitors of National Civil Society (NCS), whether interacting via website, mobile application, or affiliated service platforms.

1. Purpose and Commitment

National Civil Society (NCS) is committed to safeguarding the personal information of its members, volunteers, partners, and visitors. This policy outlines how we collect, use, store, disclose, and protect the personal data shared with us.

2. Information We Collect

We collect the following categories of information:

Personal Details: Full name, date of birth, gender, title, photograph
Contact Details: Email address, phone number, address, PIN code
Document Information: Aadhaar number, PAN card number (optional)
Health & Property Details: Pre-existing diseases, occupation, house type, construction cost
Nominee Details: Name and relationship
Transaction Details: Payment confirmation, digital receipts, membership ID
Technical Data: IP address, device type, browser, cookies (if applicable)

3. How We Use Your Information

Your personal data is used only for lawful purposes, such as:

Generating and issuing your NCS membership certificate
Providing access to NCS benefits and services
Communicating important membership-related updates or alerts
Internal audits, impact reporting, or service tracking
Legal compliance, verification, and fraud prevention
Partner coordination (for verified services like insurance, diagnostics)

4. Legal Basis for Processing

We process personal information based on:

Your explicit consent during registration
Legal and regulatory obligations
Legitimate interest in ensuring service delivery, safety, and operational management

5. Data Storage and Security

All data is stored in encrypted, access-controlled servers.
Regular security audits, backups, and firewalls are in place.
No personal information is publicly visible or sold to third parties.
Only authorized personnel may access your information for permitted purposes.

6. Data Retention

NCS retains your data for as long as you hold valid membership or as legally required. After expiry or deactivation, we retain necessary information for archival, audit, and compliance purposes.

7. Third-Party Disclosure

We do not sell, rent, or share your personal information with any unrelated third party. However, we may share necessary data with:

Insurance and health partners (for eligible members only)
Law enforcement or regulatory bodies, if legally obligated
Technology vendors under strict data protection agreements

8. Cookies and Analytics

If cookies are used, they will be employed only to enhance user experience, track visitor behaviour for internal improvements, and never for profiling or marketing purposes.

9. Your Rights as a User

As a data subject, you have the right to:

Access your stored personal information
Correct or update incorrect data
Request deletion of your record (under permissible limits)
Withdraw consent at any time (this may limit service access)
Raise a grievance in case of suspected misuse

Requests can be made by emailing: privacy@nationalcivilsociety.org

10. Children’s Data

NCS services are intended for adults aged 18 and above. We do not knowingly collect personal data from children.

11. Updates to this Policy

NCS reserves the right to amend this Privacy Policy at any time. Updates will be published on our website and communicated to active members when necessary.

Contact Information

For questions, complaints, or data-related inquiries, please contact:
Data Protection Officer (DPO)
National Civil Society
Email: privacy@nationalcivilsociety.org
Phone: +91 7688802999
Address: 10/155, Block 10, Geeta Colony, Delhi-110031